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Fonte Coffee Roaster Complaint - Poor info/attitude from phone reps - Customer Reps on phone number provided by website
Fonte Coffee Roaster Complaint

Fonte Coffee Roaster Complaint

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Poor info/attitude from phone reps - Customer Reps on phone number provided by website


I came off a great weekend where a resort had introduced me to your coffees. I'd called in to place order but had to figure out what blends I'd been drinking. First rep answered my ?s then put me on hold. The next woman who picked up said, "____" had to step away from the phone, can I help you?" So I repeated what first rep had told me only to discover she'd given me wrong info (about blend that was served in the restaurant of the resort.) In addition, the second rep was unpleasant and I ended the call without placing an order. Customer, lost.


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Comments


cmcox7 says: (9 years ago)
 0
Fonte gets calls like this every day and happily steers customers to blends they've enjoyed at various resorts. It seems like there was some confusion and we're working on that. We'd love to keep you as a customer and an opportunity to make it up to you. If you feel comfortable, please email christina@coxpublicrelations.com and we will make you happy again!!!




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